DELIVERY

To find the delivery costs for an item simply place the item in your shopping cart and go to checkout. Our delivery costs for most items are based on each item's size and weight.

Delivery times for UK STANDARD AND NEXT DAY DELIVERY

STANDARD UK DELIVERY: Within 5 working days from receipt of order.

NEXT DAY DELIVERY: Available to UK mainland addresses* on orders placed before 12.00 noon Monday - Thursday.  Any NEXT DAY DELIVERY orders received before 12.00 noon Friday will be delivered the following Monday

SATURDAY DELIVERY: Available to UK mainland addresses* on orders placed before 12.00 noon Friday.

*Excludes the Highlands and Islands of Scotland, Isle of Man, Northern Ireland and the Channel Islands where NEXT DAY DELIVERY will be within 2-3 working days.

Prices for UK standard and next day service

Standard UK delivery: £3 for orders with a total product value under £30 and free of charge for orders over £30 in product value

Next Day UK delivery: £5

Saturday Delivery*: £10

 Delivery times for European and International orders

Delivery time for orders within the E.U is 5-10 days from receipt of order. Delivery time for International orders will vary by country. All major product purchases can be tracked and are fully insured. Accessory and spares orders are sent via airmail (signed for), but cannot be tracked. Please note that shipping dates are estimates only. Unless otherwise stated, dispatch dates are not guaranteed and should not be relied upon.

Prices for European and International delivery

All European and International delivery prices are calculated by weight and region and can be calculated using the shopping cart in our online store.

All orders are billed in GBP £ Sterling.

 Custom charges

When ordering products from the website for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the

Returns policy

What is your returns policy?

You may return new, unused products within 30 days of delivery for a full refund of product cost. If you are in the European Union, and you cancel your order within 7 days after the day you get your goods, and you cancel the whole order, we will refund the standard postage costs you paid as part of that order in accordance with the Distance Selling Regulations. If you paid for express delivery, we will only refund the cost of the standard delivery charge. You will have to pay the costs of sending the order back to us. After 7 days.

What is your returns address?

All parcels need proof of posting certificate. Kriega cannot replace packages lost during returns shipment if proof of tracking/delivery is unavailable.

Registered office:

Generator NPD Ltd
Unit 5 Deeside Point,
Tenth Avenue.
Zone3 Deeside Ind. Park,
Deeside,
CH5 2UA
United Kingdom

Security and Payment

What credit card security partner do we use?

When the order is placed at our website, all credit card details are handled by our payment processing partner; STRIPE. You will be transferred to their secure site and credit card numbers will be encrypted using 128 bit encryption. They are not held in clear text on any website.

What credit cards do we accept?

VISA, MASTERCARD, AMERICAN EXPRESS, PAYPAL

Terms and Conditions

Products in stock will be dispatched within 24 hrs of payment being cleared (excluding weekends/Public holidays). All products are dispatched by carrier, and will require a signature on receipt. Allow 7 days from date of order, before reporting the goods missing. Goods damaged in transit should be reported immediately for replacement. Proof of purchase (first owner) will be require when making a guarantee claim. It is the customer's responsibility to return the goods to Kriega at their own expense. Every effort is made to ensure that our written material is correct at time of publication, but we cannot be held responsible for any errors or omissions. In line with our commitment to constant improvement, slight variations may occur in product specification.

Our Terms and conditions do not affect your statutory rights.